Related Skills

 

 

Professional Experience

DEPARTMENT OF TRANSPORTATION
August 3^rd, 2015 – PRESENT – Salary (37,787)
Positions Held:
Manager/Supervisor – Research and Document Library – Operations Processes & Systems Management

The Records Supervisor oversees all aspects of the daily operation of the Research & Documents Library of the Operations Processes and Systems Management Section.  This position is responsible for the proper handling of all various legal documents for INDOT specializing in the highway plans, right-of-way documents, construction documentation, employee termination files, etc.  Duties include supervising the section, including any consultant contracts, budgets/statuses, daily workflow and personnel issues as they arise.  This position should continually look for ways to modernize the processes/procedures as applicable to records/document retention, collection, sharing, etc. and ways to improve costs/ delivery of this information to internal and external customers.  Excellent customer service is key to successful completion of these duties. This position reports directly to the Operations Processes & Systems Management Director.

·   Supervises, organizes and directs the operation of the Research & Documents Library;

·   Monitors the daily workflow of the section;

·   Handles all personnel issues;

·   Conducts the performance management process for the section (creating work plans and completing appraisals);

·   Assures that personnel are adequately trained and qualified to perform their required duties;

·   Develops system for measuring and reporting performance and production of section;

·   Assures that personnel are provided a safe working environment and sufficient equipment is available to facilitate performance of duties;

·   Creates and monitors the budget for the section;

·   Manages the equipment contracts;

·   Serves as ERMS Administrator for various documents;

·   Oversees the preparation, scanning and microfilming of archived documents;

·   Works with other INDOT Sections, Divisions, Districts, etc. to facilitate the archiving of their documents;

·   Assures that all active and archived files are maintained;

·   Responds to customer requests for information from records files;

·   Oversees the processing of the final tracings for lettings;

·   Oversees the processing of construction changes on contracts under construction;

·   Monitors the process of the recordation of INDOT documents;

·   Provides signature for release of temporary right-of-way documents;

The Research and Document Library Manager’s main job requirements consisted of the following;

·   Ability to supervise, coordinate, plan, organize and direct the operation of the section;

·   Thorough knowledge of section policies, procedures and requirements needed to assist staff in accomplishing assigned duties;

·   Working knowledge of INDOT procedures, policies and organizational structure;

·   Working knowledge of FHWA regulations and federal and state laws pertaining to the section activities and the ability to interpret and apply;

·   Working knowledge of INDOT personnel, payroll and employee benefit policies and procedures;

·   Ability to effectively communicate, both orally and in writing, a wide variety of highly technical information to customers unfamiliar with "highway" type information;

·   Ability to determine priorities and establish the proper course of action to fulfill responsibilities of section;

·   Ability to investigate, research and respond to a variety of inquiries, complaints and questions from a large variety of customers;

·   Thorough understanding of Departmental policies of the past in order to determine the meaning of historical records since the 1920's;

·   Working knowledge of electronic data processing techniques and capabilities;

·   Working knowledge of the equipment utilized in the performance of the section job duties (scanners, microfilm reader/printers, large format printer/scanners, etc.);

·   Working knowledge of INDOT documentation specializing in design, construction, real estate, etc.;

·   General knowledge of real estate laws, rules, regulations and practices;

·   Working knowledge of county requirements to record INDOT documents and transfer land purchased for INDOT right-of-way

In addition to the above responsibilities I also supervised the following positions;

·   (1) Archival Supervisor

·   (4) Archival Technicians

·   (3) Research Analysts

·   (1) Final Tracings Specialist

·   (1) Real Estate Records Clerk

·   (1) Recording Clerk

DEPARTMENT OF LOCAL GOVERNMENT FINANCE
February 9^th, 2015 – August 3^rd, 2015 – Salary (37,787)
Positions Held:
Project Coordinator – Gateway – Data Division

The Project Coordinator for the Department of Local Government Finance (DLGF) manages projects on behalf of the Department. Types of projects include communications and outreach, local official training and customer service, agency logistics, and software development, and also extends to other types of projects. This position works under the direction of the Director of Data Analysis/CFO and has the ability to think and manage strategically, with an emphasis on analysis, planning and achieving measurable results. This is a strategic role within the agency.  Specific duties include the following. 

·             Develop and implement a comprehensive training plan for the deployment of software programs to be used by local officials.

·             Represent the Department in the local community, including conveying project information and training to officials through formal presentations, public appearances, and training sessions. This will require in-state travel.

·             Plan and oversee procedures to meet logistical needs of the agency, including dissemination of documentation required for the budget process.

·             Work with Department communications personnel to develop and implement comprehensive outreach plans for projects.

·             Prepare presentations, training curriculum, training guides, and other documentation as needed.

Serve as primary customer service coordinator for implementation of new software programs.

A Project Coordinator’s main duty is to aid officials with complying with statutory reports through the online computer program, Gateway.

·             Create easily understood training materials such as user guides and host in person training sessions.

·             Develop easy to use programs and then improve upon them

·             Provide real time support to users needing assistance through email and phone communication

DEPARTMENT OF ENVIROMENTAL MANAGEMENT
September 1^st, 2014 – February 9^th, 2015 – Salary (30,082)

Positions Held:
Administrative Assistance 3 – Public Records – Office of Legal Council

Key Results:

·             Acknowledge records requests received by the Public Records Office (PRO)

·             Process and fulfill records requests

·             Implement electronic databases utilized by PRO for filling and tracking requests 

·             Assist in the preparation of documents for scanning within PRO, and assist in the scanning of documents as needed

·             Assist in the submittal and maintenance of paperwork required by the Indiana Commission for Public Records (ICPR)

·             Assist in the scheduled archiving, microfilming and destruction of agency records as determined by ICPR

·             Experience in providing customer service to an agency or large organization through interaction with customers and through the telephone as well. 

·             Experience in communicating customer needs across an agency or large organization to respond to a request.

·             Possess at a minimum 3-4 years experience with using Microsoft products such as Excel, Word, Access, and Outlook programs. 

·             Possess at a minimum 3-4 years experience using the Outlook program for setting up meeting requests, sending and responding to e-mails multiple times a day and maintenance of an account. 

·             Able to successfully work with a team to accomplish a goal within established timeframes. 

·             Easily handles a wide variety of tasks at the same time

BUREAU OF MOTOR VEHICLES/Commission— INDIANAPOLIS, IN
January 10^th 2012 – August 29^th, 20014 – Salary (30,082)

Positions Held:
Program Coordinator 3 – Credential Programs – Policy and Procedures

Key Results:

♦ Review Indiana Code and Indiana Administrative Code and suggest revisions and promulgate law and track legislative changes.

♦ Subject matter expert in regards to credential policies, programs, procedures, and processes.

♦ Improved the standard of the Credential Manual, Driver’s Manual, and the incorporation of a team effort in ensuring that all stakeholders are included in the process to ensure we give accurate information to the staff and to the public.

♦ Fostered a teamwork/open-door environment conducive to positive dialogue across the branch/region while a part of the Commissioner’s Council. Personal efforts were cited as the driving force behind the Martinsville branch’s employee’s improvement with efficiency which led to staff and management bonuses.

♦ Improving processing skills with experienced staff to help them become more productive in their branch.

♦ Being a Change Initiator on the branch level to improve staff retention and provide better customer service to the public from a front line.

♦ Learned general knowledge of the People Soft system from upper management.

♦ Correspondence with other departments, agencies, states and/or countries:

·             Participate in committee review meetings for:  Policy & SOP Committee

·             Upon request, review and update BMV documentation used by other agencies or states.

·             AAMVA Surveys

♦ Create, update, and edit the following documents/resources related to Credential Programs:

·             Memos

·             Forms

·             Policies and procedures

·             Website content

·             MainStreet reference documents

·             ELM Training (Content Owner)

·             Call Center DMIS (Credentials)

·             Branch Support / Contact Center support person

♦ Develop new projects and/or improve current practices to enhance customer service and BMV efficiency, and assist with the planning and testing for system builds required to implement those changes.

Rent-A-Center— BLOOMINGTON, IN

Hiring Manager/Assistant/Sales Manager, 2010 to 2011 – Salary (28,100)
Credit Manager, 2010 to 2010
Customer Account Representative, 2010 to 2010

Key Results:

♦ Setup recruitment drives online and at local colleges/universities to pool applications for various areas of the company throughout the United States.

♦ Helped staff with orientation and on boarding of new staff

♦ Assisted with Regional Management in processing applications and passing on information to other regions and management of applications to suit their staffing needs

Indiana Department of Corrections— INDIANAPOLIS, IN

Master Control Officer, 2008 to 2009 – Salary (29,782)
Correctional Officer, 2008 to 2008

Was promoted within 6 months to Master Control Officer to oversee 30-40 correctional officers and ensure that all stations had up to date policies and requirements. I also was allowed to write and update Standard Operating Procedure manuals for staff to produce more efficiency within the units.

Key Results:

♦ Within 6 months I was promoted to Master Control Officer.

♦ Developed more secure methods to ensure safety and security within the Indianapolis Juvenile Correction Facility.

♦ Came up with easier methods for the HR department at the Indianapolis Juvenile Correctional Facility to keep track of staff attendance during each shift on behalf of the shift supervisors.

MAG INC.— MARTINSVILLE, IN
A company that specializes in mold injection projects for larger companies such as Wal-Mart and Target

HR Assistant, 2007 to 2008
Line Supervisor, 2007 to 2007
Line Associate, 2005 to 2007

Promoted to assist with a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. I also organized GED courses at the facilities in both Indiana and New Mexico to help staff further their educational objectives.

Key Results:

♦ Assisted staff in obtaining their GED and enrollment into local colleges.

♦ Trained staff on various efficiency techniques to improve workplace productivity through Japanese Manufacturing methods.

♦ Reworked new-hire orientation program to include HR information and company resources.

TalkCity inc. (liveworld.com)— CAMPBELL, CA
A company that specialized in social media in the late 1990’s and early 2000’s

Community Manager,1999 to 2002

Hired as a Community Manager for a social media company in the late 90’s that organized and hired contracted staff from around the world for a California based company.

Key Results:

♦ Trained hundreds of management team members on online interviewing techniques and best practices, conducting online and phone workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

♦ Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes for online contractors.

♦ Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

♦ Reworked new-hire orientation program to include HR information and company resources.

Personnel administrative specialist (US Army)— BLOOMINGTON, IN

Advanced Individual Training (Fort Jackson), 1997 to 1999 (Honorable Discharge)
Basic Combat Training (Fort Knox), 1997

A personnel administration specialist is a professional who provides support and administrative services to the personnel division. These professionals are also referred to as human resources assistants or specialists.

Key Results:

♦ Provided support to the staff of the personnel department by ensuring the department accomplishes assigned responsibilities on a daily basis.

♦ Coordinating events, arranging meetings and travel plans, creating presentations, preparing reports, answering departmental phones and taking messages for other department staff when they are unavailable.

♦ Prepare and maintain all related documentation and employee files for an organization. This includes confidential electronic and paper documentation, such as employment contracts, performance reviews, as well as benefits and compensation information. This documentation is confidential and is required to be secured by the personnel administrative specialist.

♦ The gatekeeper of the human resources or personnel department, and assist employees as much as possible unless there's a need to direct questions and concerns to other department staff.

♦ Assist the personnel staff by handling some employee relations functions. This can include new employee orientation, enrolling employees in company programs, employee relationship counseling, as well as answering employee questions regarding their benefits and compensation..

 

 

Education & Certifications

Western Governors University— Indianapolis, IN

Bachelor of Science, Business - Information Technology Management
Expected Graduation Date: December 2015

Anticipated Certifications:

·             CompTIA A+

·             CompTIA Project+

·             MTA Database Fundamentals

·             MTA Networking Fundamentals

·             Preparations for Project Management Professional (PMP) Certification

Formulating hours to obtain the Project Management Professional (PMP) certificate prior to my degree.           

·             Estimated qualifying hours: 

·             Rent-A-Center: 3,120 hrs

·             MAG INC., - 2,080 hrs

·             IDOC – 2,080 hrs

·             BMV - 300 hrs

Activities: Working concurrently during college as the program coordinator 3 of credential programs for the Indiana BMV/C.

Of Note

Professional Development:

♦ Always interested in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

Computer Skills:

·             HRIS applications (PeopleSoft Enterprise Human Resources, ADP)

·             STARS, FORTIS, TSA

·             MS Office (Word, Excel, PowerPoint, Access, Outlook, OneNote, Workspace)

·             Adobe Acrobat Pro

·             SharePoint 2007/2010

·             MySQL

·             LeanKIT

·             Microsoft Dynamic CRM

 

 

References

Laura Cook
Clerk
Morgan County Superior Court 3
10 East Washington Street
Martinsville, Indiana 46151
Work Phone: (765) 342-1040
Relationship:  In 2012, Laura was my trainer/mentor at the BMV in Martinsville, Indiana.

Mark Pitcher
Sargent
Indiana Department of Corrections
4044 Magnolia Dr
Franklin, IN 46131
Home Phone: (317) 412-0456
e-mail: mpitcher@idoc.in.gov
Relationship:  During my time with the Indiana Department of Corrections, Mark Pitcher was my custody supervisor on my bracket. I was his Master Control Officer.

Michele Compton
App. Sys. Supervisor
Indiana BMV
100 N Senate Ave., 4^th Floor
Indianapolis, IN 46204
e-mail: mcompton@bmv.in.gov
Relationship: Michele Compton was my mentor during my time at the BMV.  She has the largest background with the agency with a career of 47 years at the BMV.